Can my hair be dyed? Can I apply heat to it?

Can I wash my Elegant Bundles hair? How do I care for it?

Can I change or cancel my order?

✦Free tracked USPS shipping on every order | Ships in 2-3 business days✦

Help Center

Frequently Asked Questions

Everything you need to know about our premium virgin hair — ordering, shipping, styling, and exchanges. Can’t find an answer? We’re a quick message away.

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Virgin Hair

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01 — Topic

About the Hair

Virgin hair refers to hair that is completely unprocessed, and intact. To qualify as virgin hair, it must meet rigorous standards including: not been permed, dyed, colored, bleached, and chemically processed in any way. This also means it comes from a single donor, and all the cuticles are intact, running in the same direction.

Yes the hair can be dyed. Yes the hair can be curled and straightened.

Your Elegant Bundles hair comes in the natural color of 1B.

Yes the hair can be washed just as you would your natural hair. For more information see our Hair Care Guide.

02 — Topic

Ordering & Shipping

Please allow 2–3 business days for orders to be processed and shipped. Orders placed after 3pm may not be processed until the next business day. Delivery takes an estimated 2–4 business days via USPS, signature required.

We do not accept international orders at this time.

No changes can be made once an order has been placed.

12–18" usually takes 3 bundles; 20"+ usually takes 3–4 bundles. See our Length & Density Guide for a full chart.

03 — Topic

Exchanges

We do not accept returns on opened hair. Unopened hair may be exchanged within 3 days of delivery; email Elegantbundleshair@gmail.com.

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